Privacy Policy

1. Introduction

AM Services America ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and related services.

By using AM Services America, you consent to the practices described in this Privacy Policy.

2. Information We Collect

Information you provide directly:

• Name, email address, phone number, and password when creating an account
• Billing and payment information (processed securely by our payment partners)
• Service address and property details when submitting service requests
• Business information and credentials for Provider accounts
• Communications and messages sent through the Platform
• Reviews and ratings you submit
• Identity verification documents for Providers (ID, license, insurance)

Information collected automatically:

• IP address, browser type, device identifiers, and operating system
• Pages visited, time spent on pages, and navigation patterns
• GPS or approximate location data when using the mobile application
• Log files, cookies, and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Match Customers with Providers based on location and service needs
• Dispatch Providers and facilitate real-time service coordination
• Process payments and manage billing
• Send service confirmations, updates, and appointment reminders
• Conduct background checks and verify Provider credentials
• Provide customer support and resolve disputes
• Improve the Platform through analytics and product development
• Detect, prevent, and investigate fraud and security incidents
• Comply with legal obligations
• Send marketing communications (with your consent)

4. SMS Communications

With your consent, we may send you SMS messages related to:

• Booking confirmations and appointment reminders
• Provider dispatch notifications and arrival updates
• Job completion and payment notifications
• Account security alerts
• Customer support responses

Message frequency may vary. Message and data rates may apply. You may opt out of SMS messages at any time by replying STOP to any message. Reply HELP for assistance. See our full SMS Consent Policy.

5. Sharing of Information

We do not sell your personal information. We may share your information in the following circumstances:

• With Providers: We share necessary information (name, address, job details) with Providers to facilitate service delivery
• With Customers: We share Provider profiles, credentials, and contact details with Customers who have booked or are evaluating a booking
• Service Providers: Third-party vendors who assist us in operating the Platform (payment processors, background check providers, cloud hosting, SMS delivery)
• Background Check Partners: For Provider verification purposes
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Safety: To prevent or respond to fraud, security threats, or harm to users

6. Cookies & Tracking Technologies

We use cookies and similar technologies to remember your preferences, analyze Platform usage, and deliver relevant content. You can manage cookie preferences through your browser settings. Disabling cookies may affect some Platform functionality.

7. Data Security

We implement industry-standard security measures including:

• SSL/TLS encryption for data in transit
• Encrypted storage for sensitive data at rest
• Access controls limiting employee access to personal information
• Regular security audits and vulnerability assessments
• PCI DSS-compliant payment processing through certified partners

No method of transmission or storage is 100% secure. We encourage you to use a strong password and to notify us immediately if you suspect unauthorized account access.

8. Data Retention

We retain personal information for as long as necessary to provide our services and comply with legal obligations. Account information is retained for 3 years after account closure unless earlier deletion is requested. Background check data is handled according to applicable law.

9. Your Rights

Depending on your location, you may have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information ("right to be forgotten")
• Opt out of marketing communications at any time
• Opt out of SMS communications by replying STOP
• Data portability — receive your data in a structured, machine-readable format

To exercise these rights, contact us at privacy@amservicesamerica.com or through our contact form.

10. Children's Privacy

AM Services America is not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we learn we have collected information from a minor, we will delete it promptly.

11. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt out of the sale of personal information. We do not sell personal information. For California-specific requests, contact privacy@amservicesamerica.com.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on the Platform. Your continued use of the Platform after changes become effective constitutes acceptance of the updated policy.

13. Contact Us